tag:blogger.com,1999:blog-5744661540475678491.post8204458866837361630..comments2024-02-14T02:20:22.288-08:00Comments on A Silicon Valley Life: We All Suck At Cross-SellingJhttp://www.blogger.com/profile/04951630335066525445noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-5744661540475678491.post-34450943796336500662007-07-17T13:34:00.000-07:002007-07-17T13:34:00.000-07:00it's down to the managers to sort their stuff out....it's down to the managers to sort their stuff out. I talk to the head of support often. I also hold our team meetings (pre-sales and services) in the support office and we also take them out for a joint team meal/event. Its a techie to techie conversation and i'm the link to the sales guys! We are also looking to hire one of the tech support guys!Ihttps://www.blogger.com/profile/13076772811800062113noreply@blogger.comtag:blogger.com,1999:blog-5744661540475678491.post-63123240492449682682007-07-17T13:19:00.000-07:002007-07-17T13:19:00.000-07:00Spot-on. Any thoughts on how to make this more sy...Spot-on. Any thoughts on how to make this more systematic in your environemnt though? These point examples seem to come up time and again but I'm not aware of any focussed programs in large companies like yours to figure out how to exploit it more regularly.Jhttps://www.blogger.com/profile/04951630335066525445noreply@blogger.comtag:blogger.com,1999:blog-5744661540475678491.post-7855075423215043882007-07-17T08:25:00.000-07:002007-07-17T08:25:00.000-07:00Damn right. I have a case at the moment. Customer ...Damn right. I have a case at the moment. Customer upset. Support doing ok job, but customer is stuck with migration and product roadmap. We go into help, hey presto we find out they have new project coming down pipe. Without engagement we would never have found $200k downstream opp!Ihttps://www.blogger.com/profile/13076772811800062113noreply@blogger.com